Return Policy Overview
At Ariba Store, we want you to be completely satisfied with your cash on delivery purchases. Our comprehensive return policy ensures you can shop with confidence, knowing that returns and exchanges are simple and hassle-free.
30-Day Return Window
You have 30 days from the date of delivery to return most items for a full refund or exchange. This generous return window gives you plenty of time to evaluate your purchase.
Eligible Items for Return
Items That Can Be Returned
- Clothing and accessories in original condition with tags attached
- Electronics in original packaging with all accessories
- Home goods and appliances (unopened or lightly used)
- Books, media, and educational materials
- Sporting goods and fitness equipment
- Beauty products (unopened and unused)
Items That Cannot Be Returned
- Perishable goods (food, flowers, plants)
- Personal care items that have been opened
- Custom or personalized products
- Digital downloads and gift cards
- Items damaged by misuse or normal wear
- Undergarments and swimwear (for hygiene reasons)
Return Process for COD Orders
Step 1: Initiate Return Request
Contact our customer service team within 30 days of delivery:
- Call us at +1 (555) 123-4567
- Email us at returns@aribastore.com
- Use our online return form
- Provide your order number and reason for return
Step 2: Return Authorization
Once your return request is approved, you will receive:
- Return Authorization Number (RAN)
- Return shipping instructions
- Prepaid return shipping label (for eligible returns)
- Packaging guidelines to ensure safe return
Step 3: Package and Ship
- Pack items securely in original packaging when possible
- Include all original accessories, manuals, and documentation
- Attach the return authorization number to the package
- Use the provided prepaid shipping label
- Drop off at designated shipping locations
COD Return Refunds
Since you paid cash on delivery, refunds will be processed as store credit or bank transfer (if bank details are provided). Refunds are processed within 5-7 business days after we receive and inspect the returned items.
Exchange Policy
Size and Color Exchanges
We offer free exchanges for size and color variations of the same product:
- Request exchange within 30 days of delivery
- Item must be in original condition
- New size/color must be available in stock
- We'll arrange pickup of original item and delivery of replacement
- No additional charges for size/color exchanges
Product Exchanges
Exchange for a different product is possible with the following conditions:
- Price difference will be charged or refunded accordingly
- Both items must be eligible for return/exchange
- Additional COD fees may apply for price differences
Damaged or Defective Items
Immediate Inspection
Please inspect your order immediately upon delivery. For damaged or defective items:
- Report issues within 48 hours of delivery
- Take photos of damaged items and packaging
- Contact customer service immediately
- Do not attempt to repair defective items
Resolution Options
For damaged or defective items, we offer:
- Full refund including original COD fees
- Free replacement with expedited shipping
- Partial refund for minor defects (if you choose to keep the item)
- Store credit with bonus value for inconvenience
Return Shipping and Fees
Free Return Shipping
We provide free return shipping for:
- Damaged or Defective Items
- Wrong items sent by mistake
- Size and Color Exchanges
- Orders over $100 (customer satisfaction guarantee)
Customer-Paid Return Shipping
Return shipping fees apply for:
- Change of mind returns under $100
- Items that don't fit personal preferences
- Returns after 30-day window (case-by-case basis)
Return Shipping Rates
Standard return shipping: $9.99
Express return processing: $19.99
Oversized items: $24.99
Refund Processing
Refund Methods for COD Orders
- Store Credit: Instant credit for future purchases:
- Bank Transfer: 5-7 business days (requires bank details):
- Check Payment: 10-14 business days via mail:
- Cash Refund: Available at select pickup locations:
Refund Timeline
- Return received and inspected: 1-2 business days
- Refund approval and processing: 2-3 business days
- Refund delivery: Varies by method (see above)
Special Circumstances
Holiday Returns
Items purchased during holiday seasons (November-December) have extended return windows until January 31st of the following year.
Bulk Orders
Orders containing 10 or more of the same item may have special return conditions. Please contact our business sales team for specific terms.
International Customers
Return policies may vary for international deliveries due to customs and shipping regulations. Additional fees and longer processing times may apply.
Last updated: December 2024
